Refund and Privacy Policy

Refund Policy — Study Abroad Consultancy

1. Application Fees

All initial consultation or application processing fees paid to Global Connect are non-refundable, as they cover counselling, documentation review, and administrative costs incurred during the process.

2. University/College Application Fees

Any application or admission fees paid directly to universities, colleges, or partner institutions are non-refundable as these are governed by the respective institutions’ policies.

3. Visa Processing Fees

Visa processing or service fees are non-refundable once the application has been submitted to the embassy or consulate. In case of visa rejection,Global Connect is not liable to refund any amount, as the final decision lies with the respective immigration authorities.

4. Service Package Cancellations

  • If a student cancels before document submission, 50% of the service fee may be refunded (subject to management approval).
  • If cancellation is made after application submission, no refund will be issued.
  • Refund requests must be made in writing via email to globalconnectchennai@gmail.com.

5. Program Changes or Withdrawals

  • If a student decides to change or withdraw from a program or country after approval, any refund will depend on:

    • The status of the application with the university/embassy
    • The actual expenses incurred up to that point.

6. Service Delays or Rejections

Global Connect provides guidance and support services but does not guarantee admission or visa approval. Refunds will not be applicable in such cases.

7. Processing Time for Approved Refunds

If a refund is approved, it will be processed within 15–30 business days from the date of written confirmation, via the original mode of payment.

Privacy Policy

1. Information We Collect

We collect personal information such as:

  • Full name, contact number, and email address
  • Academic records and transcripts
  • Passport and identification details
  • Financial and visa-related information (if applicable)
  • This information helps us evaluate your profile and guide you in the admission and visa process.

2. How We Use Your Information

Your data is used to:

  • Provide counselling and application services
  • Communicate updates about your application
  • Process documentation for admission and visa
  • Share information with universities, visa offices, or relevant authorities when necessary.

3. Data Protection

We use secure systems and encrypted communication to protect your data. Access is restricted only to authorized staff involved in your application process.

4. Information Sharing

We do not sell or rent your personal data. Information may be shared only with:

  • Partner universities or colleges
  • Visa and immigration authorities
  • Third-party service providers (like courier or payment partners) strictly for application-related purposes.

5. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and understand user behaviour. You can disable cookies in your browser settings if you prefer.

6. Data Retention

Your data will be stored securely for record-keeping and compliance purposes for up to five (5) years after your application is processed or withdrawn.

7. Your Rights

You have the right to:

  • Request access to your data
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal and operational limitations)